Terms & Conditions
Registered Address: Spennymoor Sports, 24 High Street, Spennymoor, Durham, DL16 6DB
VAT no: GB241397507
This website is operated by Spennymoor Sports and by using this website you agree to the following terms and conditions.
The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information is in date nor comply with individual circumstances. If you have any doubts about information on this site then please do not hesitate to contact Spennymoor Sports and speak to a member of staff direct.
Spennymoor Sports cannot accept any responsibility for the consequences of any errors or omissions. Any reliance you place on information found on this site or linked to on other websites will be at your own risk. Spennymoor Sports, its agents and employees, are not liable for any losses or damages arising from your use of this site.
All links out of this website are checked on submission and on a regular basis and are only included to enhance the information we provide. However, their websites are not under our control and Spennymoor Sports are therefore not responsible for the content, information, services or products provided by these companies. Should you have any issues with the content of the sites we link to then please contact us so we can review these links and act accordingly.
This website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; use your own business judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.
We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.
This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this website.
Ordering goods through our website
All orders placed through our website are subject to us accepting the order. You will first receive an email confirming that we have received your order and then a second email confirming when we have dispatched your goods. Please note that the first email confirming receipt of your order does not constitute acceptance of the order by us. Your order will be accepted when we email you confirming dispatch of your goods and legal title will pass to you upon delivery of them. All products are subject to stock availability and if we cannot fulfil your order for any reason due to stock availability then we will contact you to offer a replacement at the same quality or above for the same price at our discretion. If subsequently you do not wish to take up the alternative then we can cancel your order and give you a full refund or ship any items that we can fulfil and refund the item(s) that cannot be supplied.
When you place an order with us, we store the contract's content and will send you the details of your order as well as our general terms with your dispatch note. You can find the terms on our website at all times. If you have registered with a password, you will be able to access your order history in your account section of the website.
We sometimes issue promotional codes to customers that give benefits such as discounts, free delivery and free gifts. These codes may only be used by the person to whom they are issued, are not transferable and must only be used in accordance with the below Terms and Conditions. By using a promotional code to claim a benefit you will be confirming that you are entitled to use the code, you meet all the conditions that apply to its use and that you agree to the terms set out below:
- Before accepting your order, if we find that you are not entitled to use the code or do not meet all the Terms and Conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied.
- If we find that you were not entitled to use the code or did not meet all the Terms and Conditions of its use after accepting your order, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used.
- This voucher is redeemable from the date received by customer until the expiry date advertised at the time of issue. The expiry date is final
- Where a minimum spend is required, the voucher is only valid on orders over the value of the advertised minimum spend
- Only one voucher/code is valid per order. If your order has been sent in more than one shipment, you may receive more than one voucher, however they will all have the same code, which can only be redeemed once. Discount vouchers/codes cannot be used in conjunction with any other offer
- No cash alternative
- This voucher can be redeemed at www.spennymoorsports.com
- This voucher cannot be redeemed in store
Should you wish to cancel your order or return any goods, please go to the Returns Policy for further information.
Order processing and payment
We are under a legal duty to supply goods that are in conformity with the contract and we continuously monitor our website to ensure that it is, as far as possible, error free. However, there may be instances where product description, image or pricing errors may occur. If we find any errors such as these after you have submitted an order to us, we will contact you before accepting your order with the correct information on the item(s).
You are then at liberty to either cancel or re-confirm your order based on the correct information. We will try to contact you using any and all of the details you gave us when you placed the order and will leave a message for you to contact us where we can, but if we are unable to reach you, or we don’t hear back from you after leaving a message then we will treat your order as cancelled, refunding any costs to you where applicable. On submitting your order, we will charge your credit or debit card for the full amount, but if we are unable to process your order for any reason or you wish to cancel then we will refund the amount back onto the card that you used to place your order.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
All prices shown on our website are inclusive of VAT where applicable at UK standard rates. Delivery charges are calculated and displayed clearly on the checkout page. For further information on delivery charges see the Delivery Policy or for Terms and Conditions, please see the section below.
The use of our site and any contracts formed by us accepting an order, whether originating in the United Kingdom or elsewhere, or by any other means are governed by English law.
We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these Terms and Conditions including such damage as may be reasonably foreseeable at the date you order the goods.
Nothing in these Terms and Conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods that directly or indirectly gave rise to the claim.
A person who is not a party to these Terms and Conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
If any provision of these Terms and Conditions is deemed to be unlawful, void or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these Terms and Conditions.
We may assign or transfer any of our rights or sub contract any of our obligations under these Terms and Conditions to any third party.
You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms and Conditions except with our specific permission in writing.
From time to time there may be links on our website to third party websites which we believe might be of interest to you. We do not have any control over the content of these websites and, as such, we cannot be liable in respect of for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (a) the privacy practices of such websites, (b) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (c) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
These Terms and Conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship. We reserve the right to change these Terms and Conditions from time to time and any such changes will be communicated on our website and these Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements. Your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the website.
All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors. Any unauthorised use of material on this site is strictly prohibited.
We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).
We may terminate our trading relationship or close your account (should you have one with us) by giving you notice of at least seven (7) days. This does not affect your obligation to repay any amounts you owe to us.
We have a procedure for investigating and dealing with complaints, please write to: 24 High Street Spennymoor Durham DL16 6DB
Some of the brands and their products listed on our website are deemed as special orders. Special orders are where we don't hold any stock physically and have to order direct with the manufacturer for you.
The brands & all of their products deemed as special orders are;
- Winning Japan
- Cleto Reyes
When purchasing any products from these brands should you wish to cancel your order after purchase or return and require a refund you will incur a 20% handling fee from the total amount originally paid if an exchange agreement cannot be negotiated.
Some products are listed on our website with the option to customise to them. Should you make an order which the product is customised please be aware we do not accept returns nor issue refunds or exchanges for custom orders under any circumstance other than a mistake on our behalf by our own admission or product is faulty upon receiving order.
All custom orders once submitted are final.